Thuo Link support

Getting help

Email info@thuotech.co.bw, or call or WhatsApp 73 003 123. Say which farm you are on, which phone you use and what happened. In the app, Help on the sign-in screen and in Settings starts an email to us.

Getting an account

A farm owner creates the farm's account on the website: create a farm account. New farms get a free 14-day trial. The owner then adds managers and farm hands, and gives each of them the email address they sign in with.

Signing in and passwords

The app and the website use the same email address and password. If you forgot your password, use Forgot password: we email you a link that works for one hour. If you still cannot sign in, ask your farm owner, who can check your account on the website.

Working without signal

Work recorded in the app without signal is kept on the phone and sent when there is signal again. Settings shows what is still waiting to be sent.

Reporting a message or blocking someone in chat

Hold your finger on the message, then choose Report or Block. A report goes to ThuoTech and your farm owner, who look at it within 24 hours. People you blocked are listed in Settings, under Blocked people, where you can unblock them.

Deleting your account

See how to delete your account and what happens to your data.